This Privacy Policy explains how winboxmy collects, uses, stores, and protects the personal information you provide when using our Platform. Your privacy matters to us — please read this document carefully.
winboxmy ("winboxmy", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who use the winboxmy Platform at winboxmy.asia. This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, the parties with whom we may share it, and the rights available to you as a data subject.
By registering an account on the winboxmy Platform or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should not access or use the winboxmy Platform.
This Privacy Policy forms part of winboxmy's Terms & Conditions and should be read in conjunction with those terms. Where applicable, references to the "Platform" include the winboxmy website, mobile-optimised site, and all associated tools and services accessible at winboxmy.asia.
For the purposes of applicable data protection legislation, winboxmy operates as the data controller in respect of personal data collected through the Platform. winboxmy operates under an international online gaming licence and processes personal data in accordance with the data protection obligations imposed by that licensing framework.
For all data protection enquiries, including requests to exercise your rights under this Privacy Policy, you may contact winboxmy's data protection team via email at [email protected] or via 24/7 live chat on the Platform.
When you create a winboxmy account, we collect the personal information you provide, including your full legal name, date of birth, residential address (including city, state, and postcode within Malaysia), email address, and Malaysian mobile number. This information is required to create and operate your account and to fulfil our identity verification obligations.
To comply with Know Your Customer (KYC) requirements under our gaming licence, we may collect and process copies of identity documents including your Malaysian national identity card (MyKad), passport, and proof of address documentation. This data is processed solely for identity verification and anti-money laundering compliance purposes.
We collect transaction data related to deposits, withdrawals, and in-platform activity, including the payment method used (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX bank transfer), transaction amounts in Malaysian Ringgit (MYR), transaction timestamps, and account balance history. We do not store full payment card numbers or banking credentials — these are processed directly by licensed payment service providers.
We collect records of your gaming and betting activity on the Platform, including games played, bets placed, outcomes, session durations, and responsible gaming interactions. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.
When you access the winboxmy Platform, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, referring URL, pages visited, session duration, and performance data. This data is used for Platform security, fraud detection, and service improvement purposes.
If you contact winboxmy's support team via live chat or email, we retain records of those communications including timestamps, the content of messages, and any documentation exchanged. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.
winboxmy uses the personal data we collect for the following purposes:
winboxmy processes your personal data on the following legal bases:
winboxmy does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with the following categories of third parties where necessary:
All third parties with whom winboxmy shares personal data are required to maintain appropriate data security measures and to process data only for the specific purposes for which it was shared.
As an internationally licensed platform, winboxmy may transfer personal data to countries outside Malaysia in the course of its operations, including to its licensing jurisdiction and to the countries where its technology partners and game providers operate. Where such transfers occur, winboxmy takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that provided under its licensing obligations, including through the use of contractual data protection safeguards with the relevant recipient entities.
winboxmy uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us recognise returning Members, remember your preferences, maintain session security, and analyse Platform usage.
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winboxmy Platform.
winboxmy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory obligations. In practice, this means:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with winboxmy's data disposal procedures.
winboxmy implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
While winboxmy takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your account has been compromised, contact winboxmy support immediately via 24/7 live chat.
Subject to applicable law and winboxmy's legal obligations, you have the following rights in respect of your personal data:
To exercise any of the above rights, contact winboxmy's data protection team at [email protected] or via 24/7 live chat. winboxmy will respond to all valid data rights requests within 30 days of receipt. We may need to verify your identity before processing your request.
With your consent, winboxmy may send you marketing communications by email or SMS relating to Platform promotions, bonus offers, new game releases, and special events. You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional and account-related communications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of marketing preferences as they are necessary for account operation.
Members who have self-excluded under winboxmy's responsible gaming programme will not receive any marketing communications from winboxmy for the duration of their self-exclusion period, in accordance with our responsible gaming obligations.
The winboxmy Platform is strictly for individuals aged 21 years and above. winboxmy does not knowingly collect or process personal data from individuals under the age of 21. If winboxmy becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data pertaining to that account will be deleted or securely isolated, and the matter will be escalated to winboxmy's compliance team for regulatory reporting where required. If you believe that a minor may have registered on the winboxmy Platform, please contact our support team immediately.
winboxmy reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be published on this page with the date of last revision. Where changes are material, winboxmy will notify registered Members via their registered email address at least 14 days before the revised policy takes effect. Your continued use of the winboxmy Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
For all enquiries relating to this Privacy Policy, your personal data, or the exercise of your data rights, please contact winboxmy through the following channels:
winboxmy's support and data protection teams serve Malaysian members across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and throughout Malaysia. All communications are handled in English.
Have questions about how winboxmy handles your data? Our support team is available 24/7 to help Malaysian members across Kuala Lumpur, Penang, Johor Bahru, and beyond.